24/7 Customer Support in Shared Hosting
The customer and technical support services for all of our shared hosting packages are twenty-four-seven, so you can forget all about waiting for several days to receive assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an e-mail. In case you already have an account, you'll be able to open a support ticket in addition to the other three methods of contact. You can pick the best way to contact us depending on where you are or the equipment you're using. We're able to help you for almost any hosting-related question that you have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we offer include 24/7 customer and tech support, therefore whatever the issue you have, you can get in touch with us and we will assist you straight away. The guaranteed answer time for any email message or trouble ticket that you open from your Hepsia hosting Control Panel is 1 hour; usually the reply time rarely is more than twenty minutes. In addition, we offer telephone support with a couple of local numbers internationally plus a live chat, which means that you're able to get in touch with us and find more details about our solutions even if you do not have an account yet. We are able to assist you with nearly any question or a difficulty you have - payment methods, package specifications, email configuration, website hosting account settings, etcetera. If you use our services, you will never encounter a situation where you should wait for a day or two to get a problem solved like you have to do with lots of other companies.
24/7 Customer Support in VPS Web Hosting
Each virtual private server plan that we offer includes 24/7 customer and tech support, which means that in case you experience any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you'll be able to contact us at any time, even holidays and weekends. For your convenience, we offer different means of communication - phone support with a couple of local numbers around the world, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems because it will be easier to track what's going on. The maximum warranted response time for all the e-mail messages and tickets is one hour, but it hardly ever takes that long to get assistance. When you acquire the Managed Services upgrade that we supply, our admins can also support you with any third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max response time warranty, you will receive timely support when you buy a dedicated server through our company. Our customer and tech support crews are online 24/7/365, as a result every time you open a ticket from your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you'll have a response within one hour, even during holidays. Our ticketing system is the perfect option when the matter in question needs longer time to be solved or when it should be forwarded to our administrators, as it's a lot easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to phone us or talk to a live agent via our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also support you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 as well.