A ticketing system is the most common means of communication that web hosting companies offer to their customers. It’s typically part of the billing account and is the most effective way to resolve an issue that requires a certain period of time to examine or that has to be escalated to a system administrator. In this way, all responses contributed by either party will be kept in the same place in case somebody else wants to work on the given issue and the information already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which means that you’ll need to log in and out of no less than two accounts in order to carry out a particular operation or to reach the hosting company’s customer care team. In case you wish to manage a couple of domains and each one of them is hosted in a different account, you will need to use even more accounts at the same time. In addition, it might take a significant span of time for the provider to respond to your ticket.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with numerous other hosting providers, the support ticket system that we are using with our Linux shared hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to remember several usernames and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in one place. So, if you’ve got a question or bump into an issue, you can contact our customer care team momentarily. Our ticketing system features an intelligent search option. This goes to say that even if you have submitted tons of tickets over the years, you will be able to track down the one that you need without hassle. Additionally, you can see knowledge base hints on tackling common issues.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with one goal in mind – that you should be able to manage everything connected with your semi-dedicated account from one single location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an enquiry or confront an issue, you can touch base with our client care team members immediately without the need to go to a different admin console. You can browse through your files or check different account settings while you send a new ticket or read the response to an older one. If you have multiple tickets and you want to track down a given one, you can resort to the intelligent search option, which is available in the Help section of the Control Panel. We’ll make sure you obtain an answer in no more than an hour regardless of the nature of your query or problem.