One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reaction time for any ticket that you open or any e-mail that you write is only sixty minutes, even in case you contact us on weekends and legal holidays. Regardless of the nature of your problem or inquiry, we’ll help you out right away and will give you the required info to troubleshoot any problem with your sites. The actual response time commonly doesn’t exceed fifteen to twenty minutes, which suggests that you can forget about waiting for hours on end to get an issue sorted out or even worse – waiting one whole day only to get a response that more info is needed whilst nothing is resolved. We’ll offer you assistance in a well-timed manner because we are aware of just how priceless time can be in the dynamic Internet space. The 1-hour reply guarantee applies to any technical or billing enquiry that you might have in regard to our Linux shared hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a customer support ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you will receive an answer within maximum sixty minutes. You can touch base with us at all times with regard to billing, technical or general issues and since we’re working 24-7-365, you will always receive help in a timely manner. Based on the specific issue or question, we’ll provide you with more information, sort out the obstacle if it’s been caused by something that’s within our reach or tell you what actions to take in case you have to configure a certain setting for a web application that we do not have access to. You can just forget about waiting around for a whole day for every single answer. In reality, in most cases we respond to emails and tickets within no more than twenty to twenty five minutes.