Phone Support in Shared Hosting
We know that being able to talk with a live representative is rather important, so we have three support lines worldwide (USA, UK and Australia) and you are able to contact us on the phone for 14 hours a day. If you consider purchasing one of our Linux shared hosting, for instance, you will be able to phone us and learn more about our services before placing your order in order to make sure that we do meet all system requirements for your sites. Following the order, you will be able to contact us about all of the sales or billing problems you may experience, or receive any general or basic technical information that you need. We've tried to find the optimal balance between phone and ticket support, so for strictly technical matters you'll have to use our ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hours a day as a part of the support services for each semi-dedicated server package that we provide. Considering that some issues are more complex and time-consuming, you may have to open a ticket in case you experience such a problem, still for all your billing, general or small-scale technical issues you can always give us a call and we will help you without delay so as to save you the time you'll have to spend on opening a support ticket. Even if you do not have an account yet, you can find out if you can host your websites on our high-tech cloud platform or you'll be able to get any other general info on our semi-dedicated solutions. We now have local numbers in the United States of America, Great Britain and Australia as well as a global number, therefore you will be able to call the one that is closer to where you are.