Despite the fact that this is not the most importantfactor in order to recognize a reliable shared hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and talk with a live person is a sign that you are not using the services of a one-person service provider and that you can reach somebody if you need support. The telephone support for hosting services may vary from standard to experienced, which means that the problems that can be resolved through a phone call differ depending on the specific service provider. Usually, these issues are simpler and feature billing or first level technical issues since more complex issues usually need a support ticket where both you and the system administrators can follow what is going on with a particular issue. Nonetheless, the option to phone call your supplier can save you considerable time and efforts for the numerous small things which will eventually appear at the time you manage your hosting account.

Phone Support in Shared Hosting

We know that being able to talk with a live representative is rather important, so we have three support lines worldwide (USA, UK and Australia) and you are able to contact us on the phone for 14 hours a day. If you consider purchasing one of our Linux shared hosting, for instance, you will be able to phone us and learn more about our services before placing your order in order to make sure that we do meet all system requirements for your sites. Following the order, you will be able to contact us about all of the sales or billing problems you may experience, or receive any general or basic technical information that you need. We've tried to find the optimal balance between phone and ticket support, so for strictly technical matters you'll have to use our ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hours a day as a part of the support services for each semi-dedicated server package that we provide. Considering that some issues are more complex and time-consuming, you may have to open a ticket in case you experience such a problem, still for all your billing, general or small-scale technical issues you can always give us a call and we will help you without delay so as to save you the time you'll have to spend on opening a support ticket. Even if you do not have an account yet, you can find out if you can host your websites on our high-tech cloud platform or you'll be able to get any other general info on our semi-dedicated solutions. We now have local numbers in the United States of America, Great Britain and Australia as well as a global number, therefore you will be able to call the one that is closer to where you are.