A 99.9% Server Uptime
We have set up our shared hosting platform using stable hardware and strongly customized software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on all our machines to guarantee utmost protection and dependability. We’ve set up several anti–DDoS units along with highly effective firewalls to make sure our internal network is impenetrable and safe.
Our Linux shared hosting plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee stays unchanged.
A 99.9% Network Uptime
If you would like to deliver an exceptional hosting service, you can hardly count on the default network configuration in a datacenter. We have set up our very own custom internal network so as to ensure a super–fast connection speed with the outside world.
And because of this, irrespective of which datacenters you choose: our USA based datacenter, our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter or our Australia based datacenter, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is available with all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have given our best to curtail all potential risks with our cloud hosting packages and even though we provide top–class customer support, there are instances when the client is just not pleased with what we offer. Or he has to move to a more powerful hosting solution, such as a virtual private server or a dedicated hosting server.
For this reason, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t happy, we will give you a refund.
24/7 Technical Support
We’ve cautiously hand–picked each individual member of our 24x7 support department to ensure that we can offer you the best possible customer service that you can get. Each of our support engineers has several years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. What’s more, they’re at your disposal 24x7x365 – you will be able to touch base with them at any time and they’ll reply as fast as possible.
Their average ticket response time is below 20 minutes, whilst with many other hosting companies you have to wait for days. Moreover, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to in under 60 minutes.