A Sixty–Minute Response Time Guarantee
Every single assistance request you submit to us will be attended to within maximum one hour. If for any reason whatsoever your support ticket or e–mail needs further assistance from a system administrator, we’ll forward it and leave a comment to notify you that your issue is being examined. If you take advantage of the Optional Managed Services package, any of the server management tasks included there will be completed at a time that is convenient for you.
An Excellent Help Desk Service
Should you require any assistance working with the Hosting Control Panel or with any of the apps that we have installed on the dedicated web hosting server for you, do get in touch with our client support team anytime through the ticketing system. Furthermore, if you need assistance managing your dedicated web hosting server, you can make use of our Optional Managed Services package, that includes weekly OS updates, software installation and troubleshooting procedures, server monitoring and restarting procedures, backup hard drive storage space, etcetera.
A User–Friendly Help Section
We have provided the Hosting Control Panel with an exhaustive knowledge base, which includes comprehensive explanations of all its features and functions. What’s more, we have prepared in–depth video tutorials that will further show you how to perform a given task or resolve a commonly experienced problem. The educational articles and the tutorial videos are easily accessible from each section of the Hosting Control Panel through the Help and Videos buttons situated in the top right corner.