Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Hosting Control Panel you’ll find an in–depth Help section featuring heaps of help articles and commonly asked questions. They are contributed by our support team of well–trained technicians. Just type in your question and our intelligent system will provide you with the best answer.

  • Top quality support service

  • Instructional Videos

  • For those of you who would like to discover how to remedy a commonly experienced issue by watching a video tutorial, we have added a collection of video tutorials to our Hosting Control Panel. All the training videos are concise and easy to understand. They offer step–by–step presentations of different web site management operations.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24/7/365 client care service and a 60–minute ticket response guarantee. Our well–trained support engineers will be available 24–7–365 to answer your questions and to resolve any problem that you could possibly face. Simply open a ticket from the Help Center and we’ll respond back to you extremely quickly.