Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Response Guarantee

  • Our crew of specialists will do their best to answer to your assistance tickets within about 1 hour. If, however, the problem you have encountered demands help from our Administrators’ =Dept,= we will forward the ticket to the person on shift and will submit a comment to tell you.

  • Top quality support service

  • Qualified Tech Support Service

  • Our customer help and support staff will be working for you round the clock to to attend to all service inquiry tickets that you submit. We offer technical support for the programs that are pre–installed on your web server. These include our in–house produced Hosting Control Panel, the preferred Operating System along with the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • An exhaustive and regularly updated knowledge base is included in our in–house built Hosting Control Panel. It offers quick tips about how to carry out all the basic website supervision tasks. The Help area provides exhaustive how to tutorials and step by step video courses. You can open the Help section by clicking on the Help or Video buttons in the right corner of each Control Panel section.